Return Policy

🔄 Return Eligibility at Paouse

At Paouse, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward return and exchange policy under the following conditions:

• The item must be unused, in its original condition, and with the original packaging.

• Returns must be requested within 14 days of receiving your order.

• A proof of purchase (e.g., order confirmation or invoice) is required for processing your return.

🚫 Non-Returnable Items
Certain items are not eligible for return, including:

• Items marked as final sale.

• Opened or used personal care products.

• Customized or made-to-order items.

🔁 Exchanges
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We’ll happily replace the item or issue a full refund. In these cases, we may ask for photos of the item and packaging to speed up the exchange or refund process.

💰 Refund Process
Once your return is received and inspected:

• Approved returns will be refunded to the original payment method.

• Refunds usually take 5–10 business days to process.

• Shipping fees are non-refundable unless the return is due to an error on our part.

📦 Return Shipping
Customers are responsible for return shipping costs, except when the return is due to an error or defect on our part. To ensure your return is processed quickly, we recommend using a trackable shipping service.

Return Address:
Paouse
[Insert your return address here]

❓ Need Assistance?
If you have any questions or need help with your return, please feel free to reach out to us at:
📧 Email: reply@paouse.com