At Paouse, your complete satisfaction with every purchase is our top priority. We’ve designed our return and exchange guidelines to be clear, fair, and straightforward, so you can shop with confidence and never worry about unexpected rules or complications. This policy outlines all the conditions, exceptions, and steps you need to know, presented in full, unbroken paragraphs for your ease of understanding.

 

 

Paouse welcomes returns and exchanges for most items, but to ensure fairness and consistency for all customers, we follow a few core principles. All returns must be initiated for items that remain in their original, unused state—meaning no signs of wear, tear, or modification, and all original packaging, tags, and seals must be intact. This ensures that the item can be resold or reused without compromise to quality or hygiene. Additionally, all return requests must be submitted within 14 days of the date your order is delivered to your address, and a valid proof of purchase is mandatory. This proof can be your original order confirmation email, digital invoice, or the unique order number associated with your purchase—having this on hand ensures we can quickly verify your transaction and process your request without delays.

 

 

Not all items are eligible for return, but we’ve made our guidelines transparent to avoid confusion. Items that are labeled as “Final Sale” on the product page or during checkout cannot be returned, as these are personalized or customized products made exclusively to your specifications. Personal care items that have been opened, used, or had their original packaging broken are also non-returnable, due to hygiene and safety regulations. Similarly, intimate apparel such as underwear, lingerie, and shapewear is excluded from return policies, as these items are considered personal hygiene products and cannot be resanitized or reused for other customers. For all other items, as long as they meet the original, unused condition and are returned within the 14-day window, they are eligible for a full return or exchange.

 

 

If your order arrives damaged, defective, or not as described—including if you received the wrong size, style, or quantity—we prioritize your satisfaction and will handle your request with extra care. In these cases, you must contact our support team within 7 days of delivery to confirm the issue. We may ask for clear photographs of the damaged or incorrect item along with its original packaging to verify the details, but once confirmed, we will promptly arrange a free replacement or issue a full refund—whichever you prefer. We understand that errors happen, and we want to make sure you’re taken care of in these situations.

 

 

Once your returned item is received at our warehouse and inspected to confirm it meets all return criteria, we will initiate a refund to the original payment method you used for the purchase. Refunds typically take 5–10 business days to reflect in your account, though timing may vary slightly depending on your bank or financial institution. It’s important to note that original shipping fees are non-refundable, unless the return is a direct result of our error—such as an incorrect shipment, defective product, or packaging damage caused by our fulfillment team. For all other returns, including those due to a change of mind or personal preference, you are responsible for covering all return shipping costs. We strongly recommend using a trackable shipping service for your return, as this ensures we can confirm receipt of your item quickly and protects you against lost or undelivered return shipments.

 

 

If you have any questions about your return eligibility, need help starting a return or exchange request, or have any other inquiries related to this policy, our support team is ready to assist. We’re committed to making your experience with Paouse as smooth and stress-free as possible, and we’re here to help with every step of the process.